Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your") and The IT Dept Pty Ltd (ABN 12 665 405 505), trading as Clawd.au ("we", "us", "our").

By creating an account or using the Clawd.au service, you agree to be bound by these Terms. If you do not agree, do not use the service.

Clawd.au is a managed hosting platform for AI agents powered by OpenClaw. We provide:

• An isolated microVM (KVM via Kata Containers) running your personal AI agent.
• AI inference via locally-hosted open-source models (Lite plan) or third-party providers including Anthropic and OpenAI (Pro and Max plans).
• Integration with messaging platforms including WebChat, Telegram, Discord, Slack, and WhatsApp.
• A web dashboard for configuration, monitoring, and billing management.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

To use Clawd.au, you must be at least 18 years of age and have the legal capacity to enter into these Terms. By using the service, you represent and warrant that you meet these requirements.

You authenticate via Google or GitHub OAuth. You are responsible for maintaining the security of your authentication accounts and for all activity that occurs under your Clawd.au account.

You must notify us immediately if you become aware of any unauthorised use of your account.

Each account is for a single user. You may not share your account credentials or allow others to access your tenant.

Clawd.au offers paid subscription plans billed monthly or yearly via Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis.

• You may upgrade or downgrade your plan at any time through the dashboard. Changes take effect at the start of your next billing cycle.
• You may cancel your subscription at any time. You will retain access until the end of the current billing period.
• We do not offer refunds for partial billing periods. If you experience a significant service outage, contact us and we will assess a credit on a case-by-case basis.
• We will provide at least 30 days notice before changing subscription prices. Continued use after a price change constitutes acceptance.

You agree not to use Clawd.au to:

• Violate any applicable law or regulation, including Australian Commonwealth and state laws.
• Generate, store, or transmit content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Attempt to gain unauthorised access to other users' tenants, our infrastructure, or any third-party systems.
• Distribute malware, spam, or engage in phishing or social engineering attacks.
• Circumvent or interfere with the security, resource limits, or isolation mechanisms of the service.
• Resell, sublicense, or commercially redistribute the service without our prior written consent.
• Use the AI agent to impersonate real individuals or organisations in a deceptive manner.

We reserve the right to suspend or terminate accounts that violate this policy, with or without notice depending on severity.

Your use of Clawd.au is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

You retain ownership of all content and data you provide to the service. We do not claim any intellectual property rights over your conversation data or agent configurations.

By using Pro or Max plans, you acknowledge and consent to conversation data being sent to third-party AI providers (Anthropic and OpenAI) for inference processing, as detailed in our Privacy Policy.

The Clawd.au service, including its design, branding, dashboard interface, and proprietary infrastructure tooling, is owned by The IT Dept Pty Ltd and is protected by Australian and international intellectual property laws.

OpenClaw is open-source software licensed under its own terms. Your use of OpenClaw within the Clawd.au service is subject to both these Terms and the applicable open-source licence.

Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the service will be uninterrupted, error-free, or secure.
• Any warranty regarding the accuracy, reliability, or suitability of AI-generated outputs.

AI outputs may be inaccurate, incomplete, or inappropriate. You are solely responsible for evaluating and using any content generated by your AI agent.

To the maximum extent permitted by Australian law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010):

• Our total aggregate liability arising out of or in connection with these Terms or the service is limited to the amount you paid us in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Australian law, including guarantees under the Australian Consumer Law.

You agree to indemnify and hold harmless The IT Dept Pty Ltd, its officers, and employees from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.

Either party may terminate this agreement at any time. You may terminate by cancelling your subscription and ceasing use of the service.

We may terminate or suspend your access immediately if you breach these Terms. Upon termination:

• Your tenant microVM will be deprovisioned and all associated data deleted within 30 days.
• Any outstanding subscription fees remain payable.
• Provisions that by their nature should survive termination (including limitation of liability, indemnity, and governing law) will continue to apply.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising out of or in connection with these Terms.

• Entire agreement — these Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the service.
• Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver — our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment — you may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

If you have questions about these Terms, please contact: